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Claim notice

A defect must be reported for warranty as soon as the defect appears to the reseller, i.e. where you purchased the product from.  A receipt or invoice must be presented to confirm the purchase and a photograph must be attached to display the defect. The claim must be submitted before the product is installed.

Before registration:

Make sure that the damage wasn’t caused during transport. Damage to the shipment must be fixed with the courier upon receiving the product. Subsequent claims are more difficult to accept.

Make sure that assembly, installation and maintenance are done correctly

Read the warranty conditions

If the consignee finds that reporting the defect is justified and they are familiar with the terms of the warranty, they can lodge a complaint with the point of sale (e.g. the construction or house manufacturer) if the defect or damage to the product is covered by the manufacturer’s warranty.

Products must be inspected both after delivery and before installation.  You must fill out a form to file a claim.

Add a photo or a video that shows the product with the defect.

Forwarding a claim

Prior to submitting a claim, make sure it is justified. Familiarise yourself with the general warranty conditions for the products of Viljandi Window & Door Ltd. Enter as much detailed information as possible about the claim.

The more information we receive about the damage, the faster the claim will be resolved.

Do not install a defective product!

If absolutely necessary, take a picture of the product before installation. Claims of mechanical damage after installation of the product will not be accepted!

Transport damage must be noted on the transport consignment note.

In case of problems or questions, contact us at claim@vau.ee